Bad weather credit: To use pad pre-payment toward gym entry, the customer must be at the gym within 2 hours of pick-up time (or any renewing 24-hour period).
Cancellation: We have a limited number of pads available. If you send notice of cancellation between one week and 48 hours from the time of pick-up, a 50 percent refund will be provided. If cancellation is less than 48 hours before your pick-up time, no refund will be provided.
Day = 24 hr period: Any part day (beyond each 24 hour period from booked time) counts the same as a full day with respect to booking and payment (same as car rental). Unfortunately we do not have a pad drop-box.
Damage: Pad covers are not indestructible. Do not place pads over a sharp surface or put undue stress on the fabric. Any damage to the pad other than standard wear, or dirt on the pad due to standard, but careful use, will result in loss of deposit. A hole in the pad’s outer fabric, a lost or broken buckle, a significant split in the pad stitching, or shoulder strap attachment damage–these are examples, but other damage could occur.